User Terms and Conditions

This page sets out the terms and conditions that govern your use of the Crusado Casino platform. It explains the relationship between us and our users, the rules that apply to accounts, deposits and withdrawals, promotions, acceptable use and how we handle disputes. By using Crusado Casino you accept these terms and our right to enforce them, including account checks, limits and temporary suspension where necessary.

Account responsibilities

When you register an account with us you must provide accurate information and keep your login details secure. You are responsible for all activity on your account. If you suspect unauthorised access you must tell us immediately. We may require identity verification and supporting documents before allowing certain account actions, including withdrawals. We may close, restrict or suspend accounts where we reasonably suspect fraud, abuse or breach of these terms.

Eligibility requirements

To use Crusado Casino you must meet the minimum legal gambling age in your jurisdiction and must not be a person who is barred from gambling by law or court order. You must also not be on any self-exclusion register. We may refuse registration or restrict access at our discretion and may require proof of age and residency before accepting or continuing a relationship with you.

Acceptable platform use

Crusado Casino must be used only for lawful personal gaming and sports-betting activity. Prohibited conduct includes, but is not limited to, abuse of promotions, collusion, use of automated software, money laundering, payment fraud and attempts to manipulate game or market outcomes. Creating multiple accounts, using accounts on behalf of others or supplying false information is not permitted. Breaches may lead to account suspension, forfeiture of balances and permanent exclusion.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to separate terms that form part of these conditions. Offers may carry wagering requirements, game restrictions, maximum cashout limits and expiry periods. We reserve the right to withhold or revoke promotions where we suspect misuse or error. Withdrawals may be subject to the clearance of any active promotional requirements before funds are released.

Deposits and withdrawals

Available payment methods and any applicable minimums, maximums and fees are shown in your account. Deposits are processed in line with the chosen payment provider; withdrawals are subject to verification and security checks. We will not process withdrawals for accounts where identity or source-of-funds checks remain outstanding. We may delay or refuse payments where suspicious activity is detected or where required by law.

Verification

We may ask for documentation to confirm identity, address and payment ownership. You must provide requested documents promptly. Failure to provide satisfactory verification may result in limits, suspension or account closure.

Dispute resolution

If you have a complaint contact our support team first so we can investigate. We aim to resolve disputes fairly and promptly. If an issue cannot be resolved internally we will explain how to escalate the matter, including options for independent dispute resolution where available in the UK.

Updates to these terms and conditions

We may update these terms from time to time. Material changes will be notified to you via your account or by email. Continued use of the platform after publication of changes indicates acceptance. If you do not accept revised terms you should stop using the service and close your account.