Our support team is ready to help with account-related issues, verification, technical concerns or general feedback. Contact us via live chat, email or phone for fast assistance with deposits, withdrawals, bonuses and site questions. We aim to respond promptly and guide you through verification steps or account queries, and can escalate matters to payments and VIP teams where needed. For payments queries, contact us and we will advise next steps. We can also help with bonus terms and security checks.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies within 24 hours; VIP enquiries handled priority) |
| General enquiries | [email protected] (Mon-Fri, 09:00-18:00; account and verification) |
| Affiliate enquiries | [email protected] (Mon-Fri, 09:00-18:00; manager replies within 48 hours) |
| Phone | +44 20 7946 4823 (Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact support about detailed requests, account-related issues, or matters that require an explanation or supporting documents. Send your message to [email protected], with a clear subject line and current contact details so the team can identify your request and get back to you without unnecessary delays.
Contact Form
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Response Time
Live chat is available 24/7 for questions about payments, bonuses, verification and your account. You can also contact support by email. Most inquiries are answered within one business day, while more complex issues may take longer depending on their nature. If the team needs more information to handle your request, they will let you know.
Feedback
We welcome your feedback, suggestions and ideas to improve the site. Send comments about usability, games, payments or promotions and we’ll review them carefully. Your input helps us refine features, fix issues and shape future offers. Please share what you like and what could be better so we can improve the service and user experience for everyone.