Responsible Gambling Policy

At Crusado Casino we take responsible gambling seriously. We aim to keep play safe and controlled by offering clear information, practical tools and prompt support. Our priority is to help you stay in control of your account and to provide options if gambling stops being fun.

Player protection principles

We believe gambling should be an entertaining activity within your means. We expect customers to play responsibly and we commit to monitoring activity, offering safeguards and responding quickly to requests for help. We respect privacy while sharing information with support organisations when required to protect a customer’s welfare.

Activity-control tools

We provide a range of controls you can use at any time from your account settings. These tools let you set limits, pause play and remove access to your account without delay. We encourage all players to use these controls to match gaming to personal budgets and routines.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are adjustable in your account but increases are subject to a cooling-off period. Lowering limits takes effect immediately.

Loss limits

Loss limits help you cap how much you can lose over a chosen period. Use these if you prefer to manage outcomes as well as spending. Limits can be set or removed from your account, with increases subject to a waiting period for your protection.

Time limits and account breaks

Time limits allow you to restrict session length or total play time per day. If you need a break, you can choose a short time-out or a longer account break. Time-outs apply immediately and remain in force for the chosen duration.

Self-exclusion

If you decide you need to stop playing for an extended period, self-exclusion lets you close access for a fixed term. We will block access and suspend marketing contact. Self-exclusion requests are processed promptly and we will provide information on next steps and returning to play when the period ends.

Signs of problematic behaviour

Look out for increased spending, chasing losses, borrowing to play, playing for longer than intended or neglecting daily responsibilities. If friends or family express concern, consider using one of our control tools and contacting support.

Tips for maintaining control

Set realistic limits before you start, treat gambling as entertainment, never gamble to solve money problems, keep a budget and balance gambling with other activities. Use self-tests and account tools regularly to check your behaviour.

Professional help and support organisations

If you need specialist help, contact recognised organisations for advice and treatment. In the United Kingdom useful resources include GamCare and GambleAware, plus local support groups. If you ask us for help we will provide information and direct you to appropriate services.