User Privacy Policy

This Privacy Policy explains how we collect, use, store and protect information when you use Crusado Casino. We take user privacy seriously and handle personal information for account administration, payments, security and support. Please read this page to understand what information we may hold, how it is used and the choices available to you.

Information we collect

The information we collect depends on how you use your account and the features you access. It may include personal, technical and transactional data.

Personal and account data

This may include your name, date of birth, contact details, account login details and information you provide when contacting support. If identity or age verification is requested, we may also collect documents or details needed to confirm your identity and eligibility to use the account.

Technical data and user activity

When you visit our site, we may receive technical information such as your IP address, device and browser type, operating system, language settings, access times and pages visited. We may also record account activity, including login events, settings and interactions with site features. Cookies and similar technologies may help us recognise your device and remember preferences.

Transactional data

We keep records of deposits, withdrawals and other account transactions, including their status and the payment method used. Payment providers may process payment details directly. We do not necessarily receive or store full card or payment credentials.

How we use information

We use information to create and manage accounts, process transactions, respond to requests, complete verification checks and protect accounts. It may also be used to detect suspicious or unauthorised activity, maintain site operations, resolve disputes and meet applicable obligations. We limit access to personal information to purposes connected with these activities.

Data protection and storage

We use reasonable administrative and technical safeguards to help prevent unauthorised access, loss, alteration or disclosure of information. Access is restricted to people and service providers who need it for their work. No method of online storage or transmission can be guaranteed to be completely secure, so we encourage you to keep your login details private and contact us if you suspect your account has been accessed without permission.

We retain information for as long as needed for the purposes described here, including account administration, transaction records, security and resolving disputes. Retention may continue where information is needed to meet applicable requirements.

Cookies and tracking technologies

Cookies may support essential site functions, maintain your session, remember settings and help us understand how the site is used. You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the site work.

Sharing information

We may share relevant information with third-party providers that support services such as payment processing, identity verification, hosting, security and customer support. These providers may use information only as needed to provide their services. We may also disclose information where necessary to protect users, investigate suspected misuse or respond to a valid legal request.

Your privacy rights

You may ask to access personal information linked to your account, correct inaccurate details or request deletion. You can also contact us with questions about how your information is used. We may need to verify your identity before acting on a request and may retain certain information where there is a valid reason to do so.

Changes to this policy

We may update this Privacy Policy when our practices or services change. The latest version will be published on this page. Please review it from time to time to stay informed about how we handle your information.